Research Catalog

Total quality handbook

Title: Total quality handbook / David L. Goetsch, Stanley B. Davis.
Author: Goetsch, David L.
Publication: Upper Saddle River, N.J. : Prentice Hall, [2001], ©2001.

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Status	Format	Access	Call Number	Item Location
Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Request in advance	HD62.15 .G642 2001	Off-site

Holdings

Details

Additional Authors

Davis, Stanley, 1931-

Description

viii, 278 pages : illustrations; 28 cm

Subject

Bibliography (note)

Includes bibliographical references and index.

Contents

Ch. 1. Total Quality and Quality Management -- Ch. 2. Strategic Planning -- Ch. 3. Quality Culture -- Ch. 4. Customer Satisfaction -- Ch. 5. Empowerment -- Ch. 6. Leadership and Change -- Ch. 7. Team Building -- Ch. 8. Training -- Ch. 9. Quality Tools -- Ch. 10. Problem Solving and Decision Making -- Ch. 11. Statistical Process Control (SPC) -- Ch. 12. Continuous Improvement -- Ch. 13. Benchmarking -- Ch. 14. Just-In-Time (JIT).

ISBN

0130272620

LCCN

00036682

OCLC

ocm43751768
SCSB-3979290

Owning Institutions

Columbia University Libraries